Take a Walk Outside Your Restaurant
You take walks inside your restaurant all the time. You walk from the host stand to the bar to the kitchen and you make your rounds. This is what you’re supposed to do. But when’s the last time you...
View ArticleServers Should be in the Moment
If a server can figure out the needs of guests early on, they can provide more attentive and customized service to that table.
View ArticleAre Server Personalities Helping or Hindering Your Business?
When you’re hiring servers for your restaurant, you need to ensure personalities are being observed before offering a position to them. When you have the wrong personality in place, it could be...
View ArticleThe Dangers of Assumptions
Servers are in the position to make assumptions all the time. The question you have to ask yourself is if your servers are making assumptions that can lead to the loss of business. This is very...
View ArticleTiming the Check is Everything
The timing of the check is not something many servers know automatically – you need to teach it to them. By providing your servers with a little bit of training, you can ensure the entire guest...
View ArticleTo Go Boxes Offer a Lasting Impression
If all has gone well throughout the entire dining experience, the to go box can make or break the rest of the evening – and potentially make a positive impact several days later.
View ArticleSmartMeetings Magazine Features ThinkMagic
Keynote speaker and magician, Kostya Kimlat, helps businesses understand the role of perception to affect a company's public image or first impression. Feature Article in SmartMeetings Magazine.
View ArticleMake Every Opportunity Count
As a restaurant manager, you need to make sure your wait staff is making every opportunity count. Each interaction with a table is a chance to provide the “wow” factor.
View ArticleClarity of Concept – It’s Not Just About the Food
If you don’t have clarity when it comes to your concept, it can be difficult to provide a strong atmosphere to your customers. This means they may enjoy the food but may not feel comfortable in their...
View ArticleHow Things Have Shifted in the Food Service Industry
Marketing is only effective if you have created the right atmosphere within your four walls. Train your staff correctly and you will always have people coming into your restaurant.
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